One Group - Business Processes Outsourcing

Business Processes
Outsourcing

Gi BPO Advanced Outsourcing is a leader in the field of Business Process Outsourcing (BPO) and Business Transformation Outsourcing (BTO). We offer customised solutions and advanced services to improve productivity, efficiency, flexibility and competitiveness.

We generate added value and greater flexibility for our clients by studying, planning, managing and coordinating each process through investing and integrating best practices and methodologies. Gi BPO is present in: Brazil, Argentina, Colombia, Spain, Poland, Bulgaria, Romania, Portugal, Lithuania, Croatia, Slovakia, Serbia, China, Italy.

Our Approach

Our Operating Model is based on three pillars:

• We take responsibility for the results of outsourced services, in order to obtain higher efficiency and flexibility.
• We process transactions at a lower unit cost thanks to technology and economies of scale.
• We provide a LEAN model, which ensures a high-quality customer experience, greater process control and cost transparency.
Our processes and solutions are guaranteed by ISO 9 001 and the ISO 27 001 certifications.

Added Value & Flexibility:

We generate added value and greater flexibility for our clients by studying, planning, managing and coordinating each process through investing and integrating best practices and methodologies.

Our Solutions

We have four specialised divisions: 

Here, we focus on the development of solutions for industrial processes, logistics, quality, supply chain, etc., through continuous improvement processes, Lean Six Sigma, process optimisation, flexibility support, speed and quality, within a labour/commercial/contractual framework of legal and physical security (Covid-19).
We offer solutions by implementing policies of CONTROL, PRODUCTIVITY and QUALITY that go beyond the excellence of services provision, with a focus on providing quality at the lowest cost.

Services offered:
•Warehouse Management
•Supply Chain Management
•Production Management
•Quality Audit
•Packaging
•Picking, Packing, Co-packing
•Loading/Unloading

Our field marketing services provide outsourced activities on behalf of trade and retail clients, aimed at the omnichannel development of product and service sales, the off/online diffusion of the brand image and optimisation of sales areas.

Our specialised service companies develop turnkey solutions, starting from sharing our objectives with clients and supporting dedicated teams, through to final results delivery.

Our strengths include: design capacity; nationwide operations without subcontracting; recruitment, direct hiring, training and management of personnel in the field; creativity, production and logistics of communication materials; and measurement and reporting of results using advanced technology applications.

We specialise in:
•Field Force Management
•Sales Promotion
•Merchandising and Point of Sale Inventories
•Data Collection
•On Field & Online Events
•Social & Consumer Campaigns
•Market Research & Business Intelligence

Our back office division has demonstrated efficiency in reducing operating costs, improving service quality and lowering operational risk thanks to our extensive knowledge in the implementation of operating models and the latest technology. We work for sectors such as: finance, energy, insurance, telecommunications and public administration. We provide several Service Centres: Back Office, Legal Services and Compliance, Front Office and Contracting, and Voice Solutions applied to management processes, with a transversal layer of Digital Transformation and Automated Efficiency (Workflows, RPA, OCR…).

We provide professional solutions that convert fixed costs into variable costs thanks to our optimal workforce management.

We offer:
•Reception & Guest Services
•Leisure & Culture Services
•Human Capital Management
•Sports
•HR Outsourcing

1.Logistics & Industrial Solutions

Here, we focus on the development of solutions for industrial processes, logistics, quality, supply chain, etc., through continuous improvement processes, Lean Six Sigma, process optimisation, flexibility support, speed and quality, within a labour/commercial/contractual framework of legal and physical security (Covid-19).
We offer solutions by implementing policies of CONTROL, PRODUCTIVITY and QUALITY that go beyond the excellence of services provision, with a focus on providing quality at the lowest cost.

Services offered:
•Warehouse Management
•Supply Chain Management
•Production Management
•Quality Audit
•Packaging
•Picking, Packing, Co-packing
•Loading/Unloading

2. Field Marketing Solutions (C2c):

Our field marketing services provide outsourced activities on behalf of trade and retail clients, aimed at the omnichannel development of product and service sales, the off/online diffusion of the brand image and optimisation of sales areas.

Our specialised service companies develop turnkey solutions, starting from sharing our objectives with clients and supporting dedicated teams, through to final results delivery.

Our strengths include: design capacity; nationwide operations without subcontracting; recruitment, direct hiring, training and management of personnel in the field; creativity, production and logistics of communication materials; and measurement and reporting of results using advanced technology applications.

We specialise in:
•Field Force Management
•Sales Promotion
•Merchandising and Point of Sale Inventories
•Data Collection
•On Field & Online Events
•Social & Consumer Campaigns
•Market Research & Business Intelligence

3.Back Office & Digital Solutions:
Our back office division has demonstrated efficiency in reducing operating costs, improving service quality and lowering operational risk thanks to our extensive knowledge in the implementation of operating models and the latest technology. We work for sectors such as: finance, energy, insurance, telecommunications and public administration. We provide several Service Centres: Back Office, Legal Services and Compliance, Front Office and Contracting, and Voice Solutions applied to management processes, with a transversal layer of Digital Transformation and Automated Efficiency (Workflows, RPA, OCR…).
4.Auxiliary Services & Facilities:

We provide professional solutions that convert fixed costs into variable costs thanks to our optimal workforce management.

We offer:
•Reception & Guest Services
•Leisure & Culture Services
•Human Capital Management
•Sports
•HR Outsourcing

Our operating model is based on 3 pillars

Responsibility for the results of the outsourced services, in order to obtain higher efficiency and flexibility.
Process transactions at a lower unit cost thanks to technology and economies of scale.
A LEAN model which provides high quality customer experience, greater process control and cost transparency.
Gi BPO guarantees their processes and solutions with the ISO 9 001 and the ISO 27 001 Certifications.

Addes value e flexibility

Gi Bpo is able to study, plan, manage and coordinate the processes through investing and integrating best practices and methodologies to generate added value and high flexibility for our clients”

Our Presence and Brands

• Gi BPO: Brazil, Spain, China, Colombia, Poland, Bulgaria, Romania, Portugal, Lithuania
• C2C (Field Marketing): Italy,  Brazil, Spain
• Gi On Board (Logistics): Italy
• Enginium (IT services): Italy

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