Practice Head – Shared Services

Gi Group is one of the world’s leading human capital solutions and services provider, offering services in various domains of talent acquisition and management.

We offer Temporary and Permanent Staffing, Site Managed Services, Search & Selection, Domestic & International Recruitment, Recruitment Process Optimization (RPO), Executive Search and HR Consulting & Training. We have direct and indirect presence and strategic partnerships in 50 + countries across Europe, Asia, America and Africa.

India is a key country for Gi Group, and we have been present in India since last two decades, helping clients implement highly crucial projects by hiring and managing great talent. In India Gi Group actively works with customers across the country through a network of offices in 10 major cities. We help organizations achieve accelerated growth by helping them acquire the right kind of talent and providing them with a continuum of staffing solutions, from short term to long term and incidental to strategic, for organizations of all sizes and across multiple locations.

Our list of clients ranges from global Fortune 500 companies to large Indian Companies and New Economy Start-ups. We service our customers through a combination of technology and an extremely agile and responsive team of recruiters and process specialists, thus enabling our clients to focus on business performance and productivity.

We are seeking a motivated and experienced leader to join our dynamic team. The ideal candidate will be responsible for maintaining and achieving assigned division P&L, along with driving growth and creating new business opportunities for our organization in the search & selection – shared services/Financial services hiring business, India market. Exposure in effective delivery management, team management, driving & growing the assigned business is mandatory. You will play a critical role in expanding our market presence, fostering strategic partnerships, and increasing revenue streams.

Achieving assigned P&L targets through Mining and new business development

• Strategic Business development- Farming existing clients and networking in the market to Identify potential new Opportunities
• Prospect for new corporate clients through various channels, including but not limited to cold calling, networking, referrals, and industry events.
• Identify decision-makers, understand their pain points, and present our solutions.
• Manage existing accounts, strengthen relationships to enhance business opportunities by regular connects and meetings.
• Ensure excellent client relationships.

P&L Achievement

• Achieve the assigned targets for the division.
• Forecasting revenues and variance analysis.
• Sustaining and growing business market share, achieve ROI and deliver profitable results.
• Manage and control outstanding.
• Manage timely invoicing and collections.

Delivery Management and Growth

• Manage and track the timely delivery on assigned mandates per team member.
• Ensure and maintain delivery TAT.
• Operational Excellence in Recruitment Delivery
• Manage client queries/escalations for smooth delivery process.
• Maintain database for effective sourcing on niche profiles.
• Identify bottlenecks in the recruitment process and proposed solutions for improvement.

People Management and Growth

• Leading a high potential team and keeping the team focused on the goal
• Ensure the ROI of each team member is achieved / overachieved.
• Develop a high performing team capable of meeting customer requirements.
• Train, Groom & Support team members to manage delivery and clients effectively.

Solution Customization
• Collaborate with cross-functional teams to tailor service offerings to meet the unique needs and requirements of corporate
clients.
• Present customized solutions that align with clients’ objectives and deliver tangible business value.
Market and Competitor Analysis
• Conduct thorough market research and stay informed about industry trends, competitor activities, and emerging
opportunities.
• Stay up to date with market knowledge, industry developments, and new techniques to enhance performance and
contribute to team success.
• Utilize market insights to refine delivery / sales strategies and position our offerings effectively.

Education: Bachelor’s degree in business management / marketing, or a related field (Master’s/MBA preferred).
Experience: Min 10-14 years in S&S

Role Competencies & Skills:
• Proven expertise in Managing recruitment delivery in the Banking/ Financial Services space. Having led a recruitment
team for GCC/ Shared Services (min 5-7 members)
• Commercial acumen with a track record of meeting revenue targets.
• Strong understanding of the domains- Analytics, Finance Ops, Consulting, Compliance, treasury, Risk, Credit, Data
Science, Technology
• Excellent communication and interpersonal skills, including strong negotiation abilities.
• Self-motivated and results-driven, with a passion for delivering exceptional customer experiences.
• Analytical mindset with the ability to analyse data, identify trends, and make data-driven decisions.
• Proficiency in using CRM software and sales tools.
• Adaptability and resilience in a fast-paced, competitive recruitment environment.

Languages: English

Join our team and contribute to our growth by expanding our corporate client base and driving revenue. If you are a dynamic professional with a proven ability to build relationships and manage effective delivery, we invite you to apply and be a key player in our success.