Gi BPO is a leading provider of outsourcing solutions.
We manage your outsourced processes with a #ResultsDriven mindset, focusing on flexibility, strong work ethic, and a constant drive to go beyond, with invoicing based solely on results to ensure your long-term success.
Our Approach
Our Operating Model is built around the synergy of People, Processes and Technology, and is structured on 3 key pillars:
- Responsibility for the results of the outsourced services,
resulting in greater efficiency and flexibility. - Process transactions at a lower unit cost enabled by the right combination of technology and economies of scale.
- An agile methodology which provides a high-quality customer experience, greater process control and cost transparency.
Our Divisions
Tailoring our approach to each client company’s sector and drawing on cross-divisional expertise, our specialists analyse requirements and inputs in depth, leveraging process design expertise and advanced technologies to remap workflows and identify best-fit solutions. We continuously improve performance and deliver solutions that combine flexibility and operational reliability.
1. Logistics & Industrial Solutions
Here, we focus on the development of solutions for industrial processes, logistics, quality, supply chain, etc., through continuous improvement processes, Lean Six Sigma, process optimisation, flexibility support, speed and quality, within a labour/commercial/contractual framework of legal and physical security (Covid-19).
We offer solutions by implementing policies of CONTROL, PRODUCTIVITY and QUALITY that go beyond the excellence of services provision, with a focus on providing quality at the lowest cost.
Services offered:
• Warehouse Management
• Supply Chain Management
• Production Management
• Quality Audit
• Packaging
• Picking, Packing, Co-packing
• Loading/Unloading
2. Field Marketing Solutions (C2c)
Our field marketing services provide outsourced activities on behalf of trade and retail clients, aimed at the omnichannel development of product and service sales, the off/online diffusion of the brand image and optimisation of sales areas.
Our specialised service companies develop turnkey solutions, starting from sharing our objectives with clients and supporting dedicated teams, through to final results delivery.
Our strengths include: design capacity; nationwide operations without subcontracting; recruitment, direct hiring, training and management of personnel in the field; creativity, production and logistics of communication materials; and measurement and reporting of results using advanced technology applications.
We specialise in:
• Field Force Management
• Sales Promotion
• Merchandising and Point of Sale Inventories
• Data Collection
• On Field & Online Events
• Social & Consumer Campaigns
• Market Research & Business Intelligence
3. Back Office & Digital Solutions
Our back office division has demonstrated efficiency in reducing operating costs, improving service quality and lowering operational risk thanks to our extensive knowledge in the implementation of operating models and the latest technology. We work for sectors such as: finance, energy, insurance, telecommunications and public administration.
We provide several Service Centres: Back Office, Legal Services and Compliance, Front Office and Contracting, and Voice Solutions applied to management processes, with a transversal layer of Digital Transformation and Automated Efficiency (Workflows, RPA, OCR…).
4. Auxiliary Services & Facilities
We provide professional solutions that convert fixed costs into variable costs thanks to our optimal workforce management.
We offer:
• Reception & Guest Services
• Leisure & Culture Services
• Human Capital Management
• Sports
• HR Outsourcing
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